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CUSTOMER NOTICE

The House & Gardens will fully reopen from 22nd July: Thurs – Sun (& Bank Holiday Mondays) 10:30am – 4:30pm 

The Barn Tearoom open 11am – 4:00pm

Visit our What’s on page for our  programme of events and activities 

Caring about your safety

To help you feel safer visiting us, we have:

  • Undertaken full risk assessments against national Covid-19 guidance.
  • We are accepting contactless card payment only, creating a cashless environment.
  • Put in Safety screens at till points to increase protection at key points.
  • Installed public hand sanitising points and an increased cleaning regime.

In return, we ask that you help us by:

  • We are encouraging you to continue wearing a face covering when inside any of our buildings. This is no longer mandatory, but we do encourage it for the sake of other visitors and our volunteers.
  • Maintaining 2m social distancing from staff and volunteers and respect the personal the space of other visitors.
  • Washing your hands regularly for 20 seconds or more and particularly after contacting surfaces in public areas.
  • Using the hand sanitiser provided at every opportunity
  • Taking personal responsibility for managing any children who are part of your booking, to ensure that they observe social distancing and good hygiene practice.

Frequently Asked Questions

How long should I allow for my visit?

We anticipate you will need around 45 – 70  minutes to enjoy the House and plenty of time to enjoy the gardens.  

Once you have visited the house you are welcome to stay up to an hour in the gardens and tea room (once open), which can accommodate more people and will allow you to maintain social distance from other customers.

Can I turn up on the day and buy a ticket?

Yes you can.

Can I go into the house at any time?

Yes you can

Are dogs allowed on site?

Well behaved dogs on leads are welcome but only assistant dogs are permitted in the buildings. All dog owners need ensure they clear after their dogs and dispose in labelled waste dog bins located in the car park.

Are group rates available?

If you are wanting to bring a group of 10 or more to the site please ring us to discuss requirements.

Are your customer toilet facilities open?

Yes, our customer toilet facilities are open for use. 

Are you keeping social distancing?

Some of the rooms in the house are quite small, so we would ask you to try to maintain social distance from other customers, volunteers and staff at all times, and please be considerate to the wishes of others.

Will I be able to touch the objects in the House?

The dressing up clothes have been removed from the house to prevent spread of infection, but with the regular use of hand sanitiser , you are welcome to touch objects. Sanitisation stations are available at key locations in the house, including the stair cases, should you not have your own hand sanitiser. Our volunteers will also be able to show you certain objects that you may want to see closer.

I cannot get up the steep stairs, what facilities are there to show me what is on the first floor?

Visitors who cannot climb the stairs to the first floor will be shown how to use a sanitised digital tablet, which contains a series of short films about each upstairs room and also shows photos of the house before redevelopment. This will be sanitised again after use. Visitors will be issued a sanitised stylus to use this.

Will there be catering facilities available?

Yes the Old barn Coffee shop is open for business 11am – 4pm

Do I need to wear a face covering?

Although current Government restrictions no longer make the wearing of face coverings mandatory you are encouraged to wear a mask or visor when inside the small rooms of the house.  Our House volunteers will be wearing clear visors.

 Will you be undertaking additional cleaning of the public spaces?

As well as our normal programme of keeping the house clean, additional sanitisation of key areas such as interactive elements, handrails and seats will be undertaken before opening, at intervals throughout the day and after closing.

 What if I need first aid, or there is an emergency?

In these uncommon circumstances, we have revised our procedures and are following guidance on the use of Personal Protective Equipment.  Our Front of House staff are aware of these new procedures and will issue appropriate instructions to visitors if required.

Can I visit if I have been in contact with someone with suspected symptoms of Covid-19, or have the symptoms myself?

In line with Government advice you should not visit if you believe you may have come into contact with someone with suspected symptoms of Covid-19, or you believe you have the symptoms yourself.  You should stay at home and isolate yourself, seeking advice from the NHS 111 service.

What should I do if I develop symptoms within 14 days of my visit?

Please contact us to let us know so that we can manage this with the national track & trace process.

As part of the booking process, you will be asked to provide your contact details, including name, address, telephone number and e-mail.  We will hold these details in our electronic booking system in order that they can be provided to the track & trace process, if required.

About the 1620s site

The 1620s House and Garden at Donington le Heath, formerly Donington le Heath Manor House, has undergone a stunning refurbishment in order to tell the story of its former owners and residents.

This rare and beautiful house is a surviving example of a family home built in the 13th century and then modernised in 1618. The house has been home to many families over its 700 year history, but the Digby family, which included the Gunpowder Plotter Sir Everard Digby, lived in the house for over two hundred years. It is towards the end of the Digby ownership that the newly refurbished house is focused, showing how people lived in late Elizabethan and early Jacobean times.

Visitors can now see the beautifully restored period rooms and talk to our volunteers about the history of the house, the families that lived here and about life in the 1620s. The house is set in beautiful 17th century style gardens with labelled plants and flowers, an orchard, herb gardens and a maze.

Visitors can also enjoy light refreshments in the tea room, where a range of merchandise is also available.

The site will continue its lively series of events that use re-enactment, crafts, hands-on activities, drama and specialist demonstrations to interpret the history of the site and life at the time.

To read a brief summary of each room Click HERE.

Please note that the last admission to the House & Garden is currently 4pm 

Visit Us
  • Leicester County Council
  • The National Forest
  • Accredited Museum
  • Visit England
  • Tripadvisor
  • LPL Awards Highly Commended 2017
  • Food Hygiene
  • Autism East Midlands
  • Heritage Awards 2017