1620s House & Garden Visit Terms & Conditions

Please Note: These terms and conditions apply from the date that your booking is confirmed.

Cancellations

Cancellations must be received in writing at least ten working days before the date of the confirmed visit during Spring and Summer Terms and five days in the Autumn Term. If cancellation notice is received fewer than ten/five days before the date of the visit, then a cancellation charge of 50% of the total value of the booking will be made.

If a booking is made and confirmed fewer than ten days in advance of the date of the visit and then is cancelled, a 75% cancellation charge will then apply.

If any amendment is made before the date of the visit by the school/organisation to the date or itinerary once the booking has been confirmed or after any cancellations have been implemented, outside of the five to ten days’ notice period, then an admin fee of 10% of the total booking value will be charged.

 

SUPERVISION & BEHAVIOUR

A minimum ratio of one adult to ten pupils/students under the age of 16 is recommended and it is the responsibility of these adults to supervise the behaviour of pupils/students at all times during the visit.

Pupils/Students under the age of 16 must not be left unsupervised at any point of the visit, including lunchtimes.

Any damage, loss or claims and costs that are incurred to the site as a result of the visit may be recharged to the school/organisation.

If pupil/student behaviour is deemed to be unacceptable your group will be asked to leave by a member of the staff team.

INVOICING

If the number of pupils/students being brought to the site is known to be lower or higher than stated on the booking form, then you must inform us at least 10 days in advance of the date of the visit to ensure that the itinerary is appropriate.

If more pupils/students attend than stated on the booking form they will be charged for additionally. Please be aware that there are maximum numbers for the sessions and that extra pupils/students may not be easily accommodated.

If fewer pupils/students attend than were stated on the booking form without 10 days notice, then no refund will be given for pupils/students who do not attend on the day.

Any unrequired souvenir gift packs must be cancelled at least ten days ahead of the proposed visit. If the order is not changed then the original number of bags will be given and charged accordingly.

If there are more adults than the 1 adult to 10 pupil requirement, then the additional adults will be charged £6 for the whole day.

Please be aware that prices quoted at the time of enquiry may be subject to change.

ITINERARY

Please report the final numbers of your group to the member of staff who greets you on arrival.

Your itinerary will start from the time of your arrival. Late arrival may result in your group losing some activities from the itinerary.

Please ensure that your group follows the itinerary to allow all visitors to enjoy their experience.

Your itinerary includes time in a lunch area for pupils/students to eat their packed lunches.

HOUSEKEEPING

No food or drink should be consumed in the house.

The school sessions take place on the days when the site is closed to the public and so the barn restaurant will not be open. Please therefore remind all adults to bring hot drinks with them as the staff on site cannot provide hot drinks for you.

Please ensure that pupils/ students and staff have suitable clothing and footwear appropriate for the time of year and activities undertaken.

Please ensure that the lunch spaces are left tidy for other users. Please use the black bin bags provided for litter and remove these from the site upon departure.

PERSONAL DATA

Personal data supplied on this form will be held on a computer and will be used in accordance with the Data Protection Act 1998 for statistical analysis, management, planning and in the provision of services by the County Council and its partners.

The County Council will treat all information as confidential.

If you would like to discuss any aspects of your booking please contact our Booking Team on 01455 290429 or email:dlhmanorhouse@leics.gov.uk

 

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